When you want to know the real story, it's all about the references....

We invite your inspection of the Customer Testimonials included here.  They provide a perspective and an essential beginning point for your evaluation of GSI's qualifications to be your next software partner.

What is a reference?

     A reference, in this context, is a statement of qualifications or recommendation. It is a recommendation and a statement of praise. 

     At GSI, we are humbled by the breadth and depth of references provided by our customers.  We're proud to be their software partner.  This baseline of results fostered the concept of "The Perfect Offering" with  an understanding that it's more than the software itself or how a particular call to our help desk was handled. It's the total relationship and on-going results that shape a GSI reference.     

Why are references important?

     References are generally considered to be a critical part of any software selection process.  Typically, reference calls are included in the process as a means of reducing risk of failure. 

      While the purpose of a reference is to verify that the supplier can deliver the goods to specification, on time, and on-budget with no surprises, often these calls do not provide the real information needed.  It's critical that you get a broader picture of the relationship and results over time. Check out the various customer references listed on the left.  You will find real results, timely implementations, superior service, and long-term relationships.

Are all references alike?

      Like Dorothy in the Wizard of Oz, the diligent professional will look behind the curtain to ascertain whether the references being provided by software vendors are accurate, complete and applicable.  For example, recently a competitor had offered a reference by a retailer who had just selected their company.  This is not a reference of the company's qualifications!  The only real information available from such a reference is about that retailer's selection process.  There have been no results from the vendor on which to base a valid reference!   

Are you ready for reference checking? 

Do you have a defined process in place for evaluating your next retail software suppliers?  How will you be able to judge whether that supplier is a reliable partner in whom you can entrust the heartbeat of your business? Make sure you're getting the kind of information represented in the customer testimonials provided on this site. If you do, we believe you will choose GSI as your next retail software partner!